TERMS & CONDITIONS

Effective June 15, 2026, use of the PINCH Job Tracker is a mandatory condition for service completion and payment eligibility.

 

Effective November 1, 2026: OSS Payment Processing Policy.

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9.1 Mandatory Job Tracker Usage

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All Providers are required to use the PINCH Job Tracker to document services performed, verify completion, and satisfy PINCH's payment documentation requirements.

Providers must complete and submit all required documentation before leaving the service location.

Required documentation includes applicable photographs, videos, check-in and check-out information, completion records, location verification, and any additional information required by PINCH.

These requirements apply regardless of membership, payment program, or service type.

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9.2 OSS Classification

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PINCH may designate a job as Outside System (OSS) when a Provider fails to use Job Tracker properly or fails to submit any required documentation before leaving the service location. Missing, incomplete, inaccurate, or improperly submitted documentation may result in OSS classification. Text messages, email, calls, photos sent outside the platform, and direct client confirmations do not substitute for required Job Tracker documentation. PINCH may consider outside documentation when verifying completion without waiving a valid OSS designation.

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9.3 Additional Seven-Day Payment Delay

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Effective November 1, 2026, any job completed on or after that date and designated OSS is subject to an additional seven (7) calendar-day payment processing delay, added to its otherwise applicable scheduled payment initiation date under Section 7, including Section 7.1. This applies to every Provider, membership level, expedited payment program, and service category, including all memberships. It applies to all approved job amounts, including upcharges and later adjustments, once per amount's otherwise applicable payment date, without stacking OSS delays for the same designation. When the adjusted date falls on a weekend or bank holiday, PINCH will initiate approved payment on the next banking business day, subject to applicable law.

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9.4 Verification and Payment Eligibility

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OSS classification does not establish satisfactory completion or payment approval. OSS jobs remain subject to verification, quality control, client approval, and dispute resolution. PINCH may request supporting information, investigate, withhold payment pending verification, and deny or adjust disputed amounts if satisfactory performance cannot be established, subject to applicable law and Section 1.3. If approval occurs after the OSS-adjusted payment date, PINCH will process approved amounts in its next available payment run, subject to applicable law. No second seven-day OSS delay applies because verification finished after that date.

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9.5 Late Documentation

 

Providers may provide missing documentation after departing to support verification and payment approval. Late submission does not remove a valid OSS designation or the seven-day delay. PINCH may reverse the designation when it determines the job was incorrectly classified. 

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9.6 Technical Issues

 

Technical difficulties, connectivity failures, device malfunctions, application errors, and similar circumstances do not exempt a Provider from OSS classification or the associated delay. 

Providers must report any technical issues within forty-eight (48) hours after PINCH sends the OSS notification described in Section 9.8 and preserve all available supporting evidence.

PINCH may correct an inaccurate designation but is not required to waive an accurate designation due to technical difficulties.

 

9.7 Classification Disputes

 

Providers may dispute an OSS classification by emailing Ops@pinchjob.com within forty-eight (48) hours after PINCH sends the OSS notification described in Section 9.8, and may submit supporting evidence (photos, screenshots or videos) with the dispute. 

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PINCH will review the evidence and respond to the dispute within seven (7) business days after receiving it.

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Any dispute or request for reconsideration submitted after the forty-eight (48)-hour deadline will be considered untimely and will not be reviewed or processed.

 PINCH retains final determination authority, subject to applicable law. If PINCH determines a designation was incorrect, it will remove the designation and associated delay and adjust the payment schedule as appropriate.

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9.8 Monitoring and Notifications

 

PINCH will send an automated email to the Provider's email address on file when a job enters OSS status for review. Providers remain responsible for monitoring job records, OSS status, and payment schedules through https://pro.pinch.cleaning/ and for keeping their contact information current. PINCH has no obligation to send other notices of individual OSS designations or payment delays except as stated in this Section or where applicable law requires notice. A failure or delay in sending or receiving an email, including because of a spam filter or an outdated address, does not invalidate an otherwise proper OSS designation or change the payment timing under Section 9.3.

 

9.9 Repeated Violations and Membership Benefits

 

PINCH may maintain OSS history and consider repeated documentation failures in performance evaluations, future assignment decisions, and ongoing platform eligibility. At PINCH's discretion, repeated violations may lead to reduced job opportunities, account suspension or termination, or suspension or revocation of expedited payment privileges, subject to membership terms and applicable law. No fixed warning sequence or automatic disqualification applies.

 

9.10 Documentation Retention

 

Providers must retain available photos, service records, communications, and other supporting documentation for at least ninety (90) calendar days after job completion, and provide relevant records to PINCH upon reasonable request. If a job is under verification, review, or dispute, including any OSS designation or classification dispute, Providers must keep these records until the matter is resolved. This obligation does not substitute for timely Job Tracker submission.

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9.11 Modification of Requirements

 

PINCH may establish, expand, or modify Job Tracker documentation and verification requirements at any time without advance notice. PINCH may request additional documentation or verification for work assigned, in progress, or previously completed and apply updated requirements to such work to the maximum extent permitted by applicable law and Section 1.3. Changes to these Terms themselves are governed by Section 1.3.

 

9.12 Timing and Previously Processed Payments

 

PINCH may designate a job OSS whenever supported documentation failures are identified, without a fixed classification deadline. An OSS designation will not retroactively reverse payments already initiated or completed and does not automatically create a repayment obligation. Any independent lawful right to recover improper payments or losses remains reserved. Rights of withholding, offset, deduction, and recovery stated in Sections 5, 7, and 7.1 are separate from OSS designation, remain subject to applicable law, and are not limited by this Section. Nothing in this section authorizes delays or deductions prohibited by law.

 

9.13 Effective Date and Acceptance

 

The OSS policy applies to jobs completed on or after November 1, 2026. PINCH will publish revised Terms and provide electronic notice to existing Providers. Continued acceptance or performance of assignments after the effective date constitutes acceptance of revised Terms to the extent permitted by applicable law.