PINCH PRIVACY POLICY
Effective January 1, 2025
PINCH, LLC ("PINCH," "we," "us," or "the Company") values your privacy and is committed to safeguarding your personal data. This Privacy Policy ("Policy") explains how we collect, use, share, and protect your Personal Information when you use the PINCH Platform, which includes our website, www.pro.pinch.cleaning (the "Site"). By using the Site, you agree to the collection and use of information in accordance with this Policy.
This Policy applies only to the information we collect through the Site and does not apply to any third-party applications or websites that may be linked to or integrated with the PINCH Platform.
1. INFORMATION WE COLLECT
PINCH collects several types of information to provide and improve our services. This information can be classified as personal and non-personal data.
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a. Personal Information You Provide to Us
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When you use the PINCH Platform, we collect the following personal information that you voluntarily provide:
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Contact Information: Your name, email address, phone number, and mailing address.
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Account Information: Username, password, and other log-in details.
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Business Information: Company name, business address, tax ID (if applicable), and business registration details.
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Payment Information: Bank account details and payment method information necessary for processing payments.
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Job Details: Information related to cleaning jobs, including job assignments, job completion, and any feedback or ratings related to jobs performed.
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Background Check Information: Social Security number and other personal information required for background checks (if applicable).
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b. Information We Collect Automatically
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In addition to the information you provide, we collect the following information automatically when you access or use the PINCH Platform:
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Usage Details: Information about how you interact with the PINCH Platform, such as pages viewed, time spent on the platform, job opportunities viewed, and other interactions.
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Device and Browser Information: Information about the device you use to access the platform, including your device’s IP address, browser type, operating system, and other device-specific data.
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Location Data: General location data based on your IP address, but we do not collect real-time GPS information from users.
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We use cookies and similar technologies to enhance user experience on the Site. Cookies are small data files stored on your device. You can control cookie settings through your browser, but disabling cookies may impact some features of the Site.
2. HOW WE USE YOUR INFORMATION
PINCH uses the information we collect for the following purposes:
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To Provide Services: To process your membership, facilitate job opportunities, and complete transactions.
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To Communicate with You: To send updates about job opportunities, platform changes, and other relevant communications.
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To Improve Our Platform: To analyze usage data, enhance user experience, and troubleshoot issues.
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For Marketing and Promotions: To send promotional offers or newsletters related to our services (you can opt-out of marketing communications).
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For Legal Compliance: To comply with legal obligations, prevent fraud, and protect the safety and security of our users and the platform.
3. HOW WE SHARE YOUR INFORMATION
PINCH may share your personal information with the following parties:
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Service Providers: We may share your information with trusted third-party service providers who assist us in managing our operations, such as payment processors (e.g., Stripe), insurance providers, and background check services.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.
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Legal Requirements: We may disclose your information to comply with legal obligations or respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
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Ratings and Reviews: Your reviews and ratings of services, including your name and neighborhood, may be displayed on the Site for public viewing.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. DATA SECURITY
PINCH takes the security of your personal data seriously and has implemented industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. All sensitive information is encrypted during transmission using SSL encryption. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.
5. YOUR RIGHTS AND CHOICES
You have certain rights regarding the personal data we hold about you:
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Access and Update: You can access and update your personal information through your account settings on the Site.
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Opt-out of Communications: You can opt out of receiving marketing emails by following the unsubscribe instructions in any marketing email we send. You can also opt out of SMS communications by replying "STOP" to any message.
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Delete Your Information: You may request the deletion of your personal data by contacting us at support@pinchjob.com. Please note that deleting your information may affect your ability to use certain features of the platform.
6. THIRD-PARTY SERVICES
Our Site may contain links to third-party websites or services. We do not control and are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies before providing any personal information to them.
7. CHANGES OF THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Effective Date" at the top of this page and may provide additional notifications through the Site. Your continued use of the PINCH Platform after such changes constitutes your acceptance of the updated Privacy Policy.
8. GOVERNING LAW
This Privacy Policy is governed by the laws of the State of South Carolina, without regard to its conflict of law principles. Any disputes related to this Privacy Policy shall be resolved in the courts of Charleston County, South Carolina.
CONTACT AND SUPPORT:
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PINCH, LLC
PO Box 617
Mount Pleasant, SC 29465
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